craveport Terms of Service

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Welcome to craveport. The following Terms of Service ("Terms") set out the conditions that apply when you visit, browse, or purchase from the craveport website, mobile platform, product catalog, and customer support channels. Your use of our platform, or the placement of an order, confirms that you accept these Terms.

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1. Acceptance of Terms

By visiting or using any service offered by craveport, you confirm that you have reviewed these Terms, understand them, and consent to be legally bound by them together with every law and regulation that applies to your use of our platform. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform strictly for lawful, personal, and non-commercial purposes. You must not:
  • Participate in fraudulent activity or submit fictitious orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without our permission;
  • Attempt to breach site security, data infrastructure, or user accounts;
  • Resell craveport products for commercial gain without express written authorization.
• Account Security: You bear responsibility for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical errors or stock discrepancies can occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical mistake occurs, craveport may correct the error and amend or cancel any affected orders before they are dispatched, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments are secured with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact [email protected] within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every piece of original content on craveport's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to craveport and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, craveport will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our maximum aggregate liability will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, disregarding any conflict of law principles. Any dispute or claim connected to these Terms or your purchase must first be submitted to craveport's support team for informal resolution.

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9. Changes to These Terms

craveport may update or revise these Terms at any time. Significant changes will be announced by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, that continued use constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: craveport
• Customer Support Email: [email protected]
• Customer Support Phone: 12068773424
• Physical Business Address: 9404 36TH AVE SE, EVERETT, WA 98208, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST